Job Description
M.H. EBY, Inc. is looking for a Service Manager to join our team in Logansport, IN.
M.H. EBY, Inc. is a third-generation family-owned company established in 1938. It’s our 87th year in business. Headquartered in Lancaster County, Pennsylvania, with additional locations spanning from Ohio to Montana, Eby specializes in designing and building aluminum transportation equipment, including Livestock, Grain, and Equipment trailers, as well as a full line of truck bodies. Our commitment to comprehensive service and parts ensures we support our customers at every stage.
At M.H. EBY, Inc., we foster a culture that rewards initiative, hard work, and teamwork. Join our dynamic team and grow your career with us.
The Service Manager maintains an efficient and profitable Service department through qualified staffing, customer retention and addition, cost controls, and the achievement of goals or objectives.
Benefits
- Paid Time Off
- Paid Holidays
- 401k and Profit Sharing
- Medical and Dental Insurance
- Life Insurance
- Short Term Disability Insurance
Essential Duties and Responsibilities:
- Understand and maintain all State and Federal inspection program(s), order inspection supplies, and keep records updated in accordance with state and federal laws!
- Effectively comply with all company safety standards.
- Procure needed parts for Service Jobs as required.
- Oversee all Service employees (including training, performance evaluations, rewarding, discipline, and applying company policies)
- Interviewing, hiring, motivating, planning, assigning, and directing work as needed.
- Write Service repair estimates as needed (provide job hours, materials needed, as well as sublet repairs)
- Negotiate insurance repairs with insurance companies & adjusters on customers behalf if required.
- Review completed service orders for accuracy, profitability, & information
- Schedule internal and external service Jobs as required.
- Assist Service Technicians with troubleshooting, repair plans, and provide technical support when needed.
- Perform Quality Control inspections to ensure proper repairs are performed.
- Forecasts goals and objectives for the department and strives to meet them.
- Prepares and administers an annual operating budget for the service department at the discretion of management.
- Analyze and provide leadership in the area of market potential to ensure customer retention and to expand customer base for all Service capabilities.
- Maintains 24-hour follow-up with customers; internal and external, to confirm satisfaction with the service experience or to address complaints.
Requirements:
- Strong communication skills with all levels of customers as well as interdepartmental personnel
- Strong mechanical aptitude with preferred knowledge in livestock and grain trailer repair, and truck body mounting and repair.
- Able to react to an ever-changing environment and maintain a professional attitude.
- Able to effectively use required computer operating systems.