Job Description
Client Success Specialist in Davenport or Cedar Rapids Iowa
Company History:
To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born.
Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, Print Audit, and Papercut.
While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. We offer a full suite of services including technology lifecycle management, print and document solutions, workflow automation, integrated support, and structured cabling. Our unparalleled office solutions are trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems.
We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.
Job Purpose
The Client Success Specialist will be responsible for maintaining and building relationships with clients. They will serve as a primary point of contact between the client and the Solutions Management Group, ensuring that their needs and expectations are met.
This position will work closely with other departments within the company to ensure that client projects are delivered on time.
This position will be responsible for sales development calls and coordinate with sales and marketing team members to understand clients' needs and potentials sales opportunities. Reaches out to customers to promote new and existing products and services. Selects appropriate product information to meet the needs of individual clients, support upselling, and achieve sales targets
Primary Job Responsibilities
- Provides excellent customer service to all Solutions Management Group staff and clients
Manages assigned territory accounts and client base for all verticals
Takes lead on new sales and referral requests that come to SMG
Fields phone calls and inquiries from existing and prospective new clients as needed
Drives sales through a consultive approach using cold calling techniques
Supports sales and business development with sales contract management for optimum client retention
Assists Business Development team with data processing, pricing, and sales presentations
Develops and manages sales pipeline with core three (3) clients
Creates proposals for core three (3) clients
Processes Audio Visual and Print college orders
Processes VS & A and Structured cable orders
Works with the Marketing department and Sales Specialist to manage the Internal Campaign
Builds rapport with clients while identifying areas of opportunity, highlighting best practices, and documenting both
Completes small ordering processing for small business ventures
Work Schedule
The employee works a full-time schedule, Monday-Friday from 8:00 am-5:00 pm.
This position is Non-Exempt.
Qualifications
- Employees must be able to execute strong customer service skills
- Proven track record of successful account management and exceeding sales targets
- Proficiency in CRM software and Microsoft Office Suite, Excel skills are required
- Ability to build and maintain relationships with clients
- Strong process skills
- Two years inside sales experience is preferred
Benefits
Solutions Management Group is an Equal Opportunity Employer.